Mike Miller

Managing Partner / Marketing and Operations
Mike was born and raised here in Cleveland, and graduated from St. Ignatius High School in 1973. After graduating from the University of Notre Dame, he started his career at Leo Burnett Advertising in Chicago, one of the world’s largest agencies. He is an experienced entrepreneur and senior-level executive with deep family roots in Cleveland. Prior to working at the Music Box, he worked for the Entrepreneurs EDGE, an economic development non-profit based in Cleveland. Mike has tremendous long-term connections in Greater Cleveland: His grandfather was mayor of Cleveland in the early 1930s, and was instrumental in founding the Cleveland Browns, was past minority owner of Cleveland’s major league baseball team, and owned one of its most historic radio stations, WERE-AM.


Colleen Miller

Managing Partner / Concert Programming
Colleen got her start as a concert promoter back in 1990, booking the venerable (and smoky!) Chicago nightclub, Biddy Mulligan’s. From there, she went on to serve as Concert Director for the Old Town School of Folk Music, Program Director for City Winery Chicago, and founded and directed the Chicago Folk & Roots Festival. Over the decades, she has had the honor of booking the gamut of legendary musicians, from Bill Monroe to Townes Van Zandt to Odetta to Tito Puente. Colleen has launched four new venues over her career, and founded many nifty festivals, large and small.

Catie Heald

Catie Heald

Assistant General Manager
Catie Heald joins the Music Box team with over fifteen years of experience in hospitality, events, and management. Like many, she got her start as a busser, working in a fine-dining steakhouse. Prior to moving into management roles, Catie held many front-of-house positions. Her passion for events and venue work started and expanded with many locations in Northeast Ohio including Gervasi Vineyard, Portage Country Club, ThornCreek Winery & Gardens, and Sawmill Creek Resort where she worked as Director of Banquets. She has previously worked with our Social Events Manager & Producer, Marissa Dawkins, and our Director of Corporate & Charitable Events, Lauren Markham. The Music Box is thrilled to welcome her aboard with her many years of experience and skills!


Michael Greene

Executive Chef
Michael was born and raised in Cleveland, Ohio. True Ohioan to his core. Cleveland sports fan through good and bad. Michael is just as passionate about putting smiles on people’s faces. Whether it is his background as an executive chef or his role as general manager he excels at making sure to take care of customers and solve problems. In his free time Michael enjoys golfing, billiards, and spending time with his family and pets.

Michael’s hospitality career has spanned over 30 years at places like The Hard Rock Café, Bomb Group, and local favorite Fat Heads Brewery. Michael has a hospitality degree from Le Cordon Bleu.

Ashley Billey

Ashley Billey

Sous Chef
Ashley is a born and bred Clevelander with 15+ years of experience in the culinary industry. She grew up in Rocky River and attended the Le Cordon Bleu school for culinary arts in Pittsburgh in 2006. After graduating Summa cum Laude and salutatorian she spent time working with Parkhurst Dining Services in downtown Cleveland. Five years later, she moved on to Jack Casino at their inception in 2012, starting as a line cook and quickly working her way up to Sous Chef. She has also worked with the Cleveland Museum of Art on large scale events as well as private in-home catering with Culinary Occasions. Ashley has always maintained a high level of professionalism and passion for the business. She takes pride in sharing her knowledge with those around her to uplift the team she is working with to excellence and looks forward to bringing her expertise in banquet and wedding service as well as classic technique and attention to detail to the Music Box Supper Club.


Heather Windsor

Front-of-House Manager
Heather comes to the Music Box Supper Club with over thirty years of hospitality industry experience under her belt. She has over ten years in fast food management and directing, fifteen years in full-service dining and event planning, and has owned and managed her own restaurant. She brings an energy that is unmatched and has a passion to make sure guests have the best possible experience! She can’t wait to meet you in our Concert Hall for your next visit!


William Sherman

Director of Social Events
William is a 20-year veteran of the Events and Wedding Industry who brings bring an impressive skill set and exceptional service to the Music Box. He has a strong background in catering, event planning and design including positions with the Cleveland Museum of Art, the Conservancy for Cuyahoga Valley National Park, and Event Source and has produced events ranging from intimate dinners to large-scale fundraising galas! William brings a Bachelor of Arts degree from New York University and he’s looking forward to working with you on your next event.



Marissa Dawkins

Social Events Manager
Marissa graduated from Kent State University in 2015 with a Business degree. At that time, she began a career in business development and marketing at GBS Corp. and later became an Account Manager. In 2019, Marissa combined her passion for planning and weddings and took a role as an Assistant Coordinator at Kirkbride’s Wedding Planning and Design. Her strong skillset and love for the industry led her to become an Event Coordinator at ThornCreek Winery & Gardens in 2020. In 2021 she was promoted to Director of Sales and Private Events at ThornCreek. With over 140 private events under her belt, including weddings, showers, birthday parties, corporate events, etc. she is an asset to the team at Music Box. She intends to use her detail-oriented personality and passion for fulfilling peoples dream to further provide the best possible client experience!


Lauren Markham

Director of Corporate and Charitable Events
After graduating from Tri-C with an Event Planning degree, Lauren has worked in top-rated event venues all over Northeast Ohio since 2014. She joined the Music Box team in April of 2021, bringing her passion, professionalism, and organization to hundreds of corporate and private events. She loves the feeling of making a client’s dreams for events come to fruition.


Michael Morris

Production Manager
Michael got his start in the audio visual industry back in 2010. Fresh out of high school, he was hired on to a local company in Southeast Texas as a system installer and live event technician. After becoming a lead installer and running sound for multiple venues across town, he made his way up to Ohio. His experience in a variety of live settings makes him an ideal fit for his position at Music Box. Being a musician himself, he has a passion for live events and strives to make each show memorable for everyone involved.


Ashley Davis

Marketing Manager
Ashley joined our team in April of 2022. She graduated at the start of summer in 2021 with a BS in Marketing from Southern New Hampshire University. She comes with a background of music industry experience working with some of the biggest names in Christian and Country music. She worked as a marketing assistant for the Wolstein Center at Cleveland State University for two years. She assisted in maintaining social media, in-house marketing, and photography of all events that came through the venue. She worked as a Live Nation Guest Service Ambassador for Blossom Music Center during their 2021 season as well as joining the box office staff at Playhouse Square. Ashley also held a summer internship in 2022 with the Akron Rubberducks on their Promotions team and hopes to continue working in sports and/or live entertainment.


Jennifer Olic

Accounting Manager
Jennifer has 30+ years of experience in the restaurant and hospitality field working in operations and on the administration side of the business. She holds a bachelor’s in Hospitality Management from the University of Nevada, Las Vegas. Born in nearby Lakewood, she has lived in Texas, Arizona, Nevada, and California, but found her way back to Lakewood in 2005, where she and her husband have lived ever since. Joining the Music Box staff in January of 2024, she is a music enthusiast who is happy to be part of a team that is dedicated to great entertainment and great service! In her spare time, she loves going on walks with her daughter, visiting local bars and restaurants with friends, reading a good fiction novel, and jamming out to Prince.


Michele Burk

Accounting Assistant
Michele has an extensive background in all phases of accounting. She brings 15 years of Accounting experience from the Cuyahoga County Board of Developmental Disabilities. The support Michele provides is integral for day-to-day activities that the Music Box needs to run smoothly and efficiently. Michele believes that her work is a reflection of herself so she strives to maintain the highest level of integrity and standards.


Jackie Ward

Box Office Manager
Jackie joined the Music Box team in January of 2024. She graduated from Saint Joseph’s University in Philadelphia in 2023 with a degree in Entertainment Marketing. She worked for major companies like Live Nation, AEG, and Sherwin Williams throughout her time in school, but the Music Box is her first full time position. Jackie is drawn to anything that involves music and performing, so she is very excited to be able to be working full time in an environment that revolves around it. Her role at The Music Box is focused heavily on ticketing and customer service and her goal is to make sure every experience at the venue is as smooth and pleasant as possible.


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