Mike Miller

Managing Partner / Marketing and Operations
Mike was born and raised here in Cleveland, and graduated from St. Ignatius High School in 1973. After graduating from the University of Notre Dame, he started his career at Leo Burnett Advertising in Chicago, one of the world’s largest agencies. He is an experienced entrepreneur and senior-level executive with deep family roots in Cleveland. Prior to working at the Music Box, he worked for the Entrepreneurs EDGE, an economic development non-profit based in Cleveland. Mike has tremendous long-term connections in Greater Cleveland: His grandfather was mayor of Cleveland in the early 1930s, and was instrumental in founding the Cleveland Browns, was past minority owner of Cleveland’s major league baseball team, and owned one of its most historic radio stations, WERE-AM.


Colleen Miller

Managing Partner / Concert Programming
Colleen got her start as a concert promoter back in 1990, booking the venerable (and smoky!) Chicago nightclub, Biddy Mulligan’s. From there, she went on to serve as Concert Director for the Old Town School of Folk Music, Program Director for City Winery Chicago, and founded and directed the Chicago Folk & Roots Festival. Over the decades, she has had the honor of booking the gamut of legendary musicians, from Bill Monroe to Townes Van Zandt to Odetta to Tito Puente. Colleen has launched four new venues over her career, and founded many nifty festivals, large and small.


Richard Wolf

Executive Chef
A native of the Midwest Great Lakes region, Chef Richard brings a lifelong passion for food to the Music Box. After graduating from culinary school, Chef Richard moved to Charleston, South Carolina. After eight and a half years, Richard moved back to the great lakes area and has settled in Ohio, calling Cleveland home for the past eleven years. He brings an eclectic ensemble of experience to the Music Box and currently oversees all culinary aspects of our weddings, events, and concerts.


Chris Bagnell

Sous Chef
Chef Chris spent his teenage years in southern California where he cut his teeth in the restaurant industry. After quickly rising through the Houlihan’s Restaurant ranks, from prep cook to corporate trainer to Executive Sous Chef, Chris returned to his hometown of Cleveland. He has worked in prestigious establishments such as Massimo di Milano’s, Cleveland Zoo + Rainforest, and Blossom Music Center, and currently oversees the culinary aspects of our weddings, events, and concerts.


Lauren Markham

Private & Corporate Events Manager
After graduating from Tri-C with an Event Planning degree, Lauren has worked in top-rated event venues all over Northeast Ohio since 2014. She joined the Music Box team in April of 2021, bringing her passion, professionalism, and organization to hundreds of corporate and private events. She loves the feeling of making a client’s dreams for events come to fruition.


Lexi Szilvas

Events Manager
Lexi oversees a variety of projects and private events. After graduating from the University of Dayton (Go Flyers!), this Cleveland native decided to return home. With prior experience working for Live Nation Entertainment, Lexi is a real go getter and works to exceed client expectations on all events.


Francine Teller

Events Manager
Francine is a highly experienced professional in diverse industries. Most recently, Francine was the Director of Sales at The Elliot, where she developed sales strategies and assisted in refining event business practices. She was previously Sales Manager at the Cleveland History Center of the Western Reserve Historical Society. Her responsibilities were to manage all aspects of private events and the Museum Store. Prior to that, Francine brought her management and sales skills to the fashion retail industry working at Apricot Lane Boutique and Kate Spade; before that, she was the Owner and Director of The Travel Academy for 14 years. Francine has a Bachelor’s Degree in Business Administration from Kent State University.


Shannon Hutton

Assistant Floor Manager/Head Host
Shannon has been with the Music Box since opening day, joining the company in July of 2014. Much of her experience comes from her background in the service industry as a busser, server, trainer and head of waitstaff. Her people skills, communication skills, and ability to react and organize quickly are key to the nightly success of Music Box. Shannon is… the hostess with the mostess.


Michael Morris

Production Manager
Michael got his start in the audio visual industry back in 2010. Fresh out of high school, he was hired on to a local company in Southeast Texas as a system installer and live event technician. After becoming a lead installer and running sound for multiple venues across town, he made his way up to Ohio. His experience in a variety of live settings makes him an ideal fit for his position at Music Box. Being a musician himself, he has a passion for live events and strives to make each show memorable for everyone involved.

Sarah Downer

Sarah Downer

Box Office Manager
Sarah joined the Music Box team back in 2019 while attending Tri-C for a sound and production degree. During her time at Music Box, she graduated with honors and began to work her way towards becoming box office manager. She strives to make the box office a friendly and welcoming place to be, working closely with her team to keep the ticketing process as smooth and efficient as possible. Working at different live venues around Cleveland such as Jacobs Pavilion and The Agora has given her the skills to streamline even the busiest of shows.


Teddy Engelhardt

Front of House Manager
Born and raised in NE Ohio, Ted returned home after living and working in the thriving restaurant & bar scene of Austin, TX for over a decade. He has worn many hats inside the service & hospitality industry over the span of his career. Ted joined the team in the summer of 2022 bringing along years of experience in Front of House operations. A music fan and self-described crossword puzzle enthusiast, Ted likes to spend his time off gallivanting around Cleveland with his 3-legged dog, Priest.


Terry Harris

Accounting Manager
Terry joined the team in November 2016. She possesses a strong background in restaurant accounting, inventory, and payroll. She continues to grow in knowledge of all the various components that make the Music Box tick. Terry is a key behind-the-scenes player who ensures the Music Box continues to run smoothly.


Michele Burk

Accounting Assistant
Michele has an extensive background in all phases of accounting. She brings 15 years of Accounting experience from the Cuyahoga County Board of Developmental Disabilities. The support Michele provides is integral for day-to-day activities that the Music Box needs to run smoothly and efficiently. Michele believes that her work is a reflection of herself so she strives to maintain the highest level of integrity and standards.


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