FAQs
Ticketing
Q: What do I use as my ticket?
A: You can purchase tickets via our online ticketing system using etix digital ticketing technology, or directly through our box office.
Click here to learn more about etix.
Q: I don’t have an etix account. Where do I sign up?
A: If you want to buy tickets for an event and don’t yet have an etix account, you’ll be walked through the steps to create your account before completing your purchase.
Q: I don’t want to use etix; I’d rather have a hard copy ticket. Is that an option?
A: Yes. Choose the Will Call option at checkout, and we’ll have hard copy tickets at the door when you arrive. Please note: A $3/ticket will call processing fee will be applied if you opt for this method of delivery.
Q: I don’t have a driver’s license or credit card, but still want to see a show. What do I do?
A: You can purchase your tickets at the box office during normal business hours.
Q: I need accessible seating for dinner or for a concert. What should I do?
A: For accessible seating for a concert, please contact the box office – BoxOffice@MusicBoxCLE.com. All tables in the Supper Club are accessible for dinner seating; feel free to contact the reservation line at 216-242-1250 in advance for any specific requests.
Q: I’d like to purchase more than 8 tickets to a show. Can I do that online?
A: In order to ensure your entire group can sit together, we don’t allow groups of 9 or more tickets to be purchased online. If you have a group of 9 or more, please contact the Box Office at (216) 242-1250.
Q: What’s included in my ticket purchase?
A: Unless otherwise noted, your ticket price only includes admission to the event. Dinner and drinks are extra—but available in both the Supper Club and Concert Hall.
Q: I bought tickets to a show, but can’t make it. What are my options?
A: All ticket sales are final. Unless a concert is canceled, we do not issue refunds or credit.
Q: Can I attend an event if I’m under 21?
A: Most of our concerts are all-ages. Check individual event pages for details.
Dining + Concerts
Q: How many stages does the Music Box have?
A: Two: an upstairs Concert Hall and our downstairs Club. Both places serve a full menu of food and drinks before and during shows.
Q: I’m coming to a show at the Music Box. Should I also make a dinner reservation?
A: The answer is yes if your tickets are for a show in the Supper Club downstairs. No, if your tickets are for a show in the Concert Hall upstairs. Dinner reservations are required for parties of two or more downstairs in the Supper Club. Please note: If you are attending a Concert Hall show and would like to eat in the Supper Club we ask that you allow for a 90-minute dining experience. If you would like to eat in the Concert Hall, you can dine right in your ticketed seat. There is no additional reservation required. Last call to dine in your seats in the Concert Hall will be at intermission. Tableside beverage service will continue throughout the concert.
Q: Wait—really? I’m able to come to the Music Box, snag a seat, and be able to eat dinner and hear great music? Without going anywhere?
A: Yes, really! You don’t have to move from the time you sit down until the time the music ends, and can order food and drinks right from your seat.
Q: How long before the music starts may I sit down and order food?
A: Unless otherwise noted, doors open two hours prior to show time for both Concert Hall and Supper Club shows.
Q. I’m coming to a show, but don’t want to eat dinner at my seat. Is that okay?
A: Yes! There is no minimum food or drink purchase at the Music Box. Just come on down and enjoy the music.
Q. May I bring in outside food to the venue?
A: No outside food is allowed at the Music Box. We have a great restaurant that you should try! We offer dining options in the Concert Hall and Supper Club. View our menu options.
Q: Are the menus the same in the Concert Hall and Supper Club?
A: No, we do have separate menus depending on the venue. View our menu options.
Q: Do you have vegetarian, vegan or gluten-free options on your menu?
A: We do! Please note that you have specific dietary needs when you are seated. You can check out our menus here.
Q: I’m running late to a Concert Hall show. Will I lose my seat?
A: Absolutely not. Your seats will be held for you until the end of the show.
Q: Is there a dress code?
A: Not at all. Arrive dressed for a night of great music and dining.
Q. Do you sell gift certificates?
A: We do, in person at our box office or online.
Q: Am I allowed to photograph or take video of performers?
A: The use of professional photography equipment or flash photography is not permitted at the Music Box. Video or audio recording is also not permitted during Music Box concerts.
Q: Is the Music Box wheelchair-accessible?
A: Yes! Every seat in the Supper Club is handicapped accessible. If you are coming for a show in the Concert Hall, there is an elevator located on the right-hand side when you enter the building. Accessible seating is held for every show for you and your friends/family. Please contact the box office at (216) 242-1250 to book these seats.
Q: I represent a band/act that wants to perform a the Music Box. How do I make that happen?
A: Great! We love new talent. What you want to do is follow the instructions on this page to get you in touch with our booking coordinator. Good luck!
Private Events
Q: My son or daughter is getting married and I would like to rent out the Music Box for the big day. What should my next steps be?
A: Congratulations! We are pleased to offer a variety of private rental packages that cater to each budget and vision. The best way to start is to visit our wedding page for more information.
Q: We’d love to have our company holiday party at the Music Box. Can we do that?
A: Yes! We can accommodate that. See our private events page for more.
Q: What other types of private events can the Music Box accommodate?
A: All kinds! Proms, corporate meetings, expos—you name it, we can provide space for it.
Getting There + Parking
Q: How do I get to Music Box?
A: Visit our Directions page for maps and parking information.
