New Ticketing FAQ Page – VIP

Unless you already have tickets to a show, you can only create an Etix account when you buy tickets to a concert.
 
Here are answers to many common questions about our ticketing platform. At the bottom, there’s a box where you can submit other questions you may have. Our team will get back to you quickly.

I am a paid member of the Music Box VIP program. What will happen to my VIP membership?

Your VIP membership will be automatically transferred over to Etix. When you go to the Music Box website and click BUY TICKETS, you will select the VIP Member buying path (as usual) and from there the Etix system will recognize your VIP member code as a member of our VIP program.

If it is your first visit since the system switch, you will need to update your password. Then each time you go to buy tickets, you will enter your VIP Membership ID.

You will continue to get all the benefits of the membership program including the ‘pick-a-seat’ functionality. Most importantly, as a VIP member, you will continue to not pay any service charges when you buy tickets. A huge savings!

What will happen to tickets for shows I already purchased?

If you have already purchased tickets to upcoming shows, those tickets will automatically transfer over to Etix. You will receive a separate confirmation email from Etix for each show in which you have purchased tickets, with complete details for those tickets. When logging in for the first time, you will need to reset your password. When you are purchasing tickets, you will need to enter your personalized Etix VIP Member code, which was emailed to you by boxoffice@musicboxcle.com. You will enter your code as you log in, Etix will recognize you, and all your tickets will already be in your account.

Do I need to create an Etix account, or will it recognize me by my email address?

When logging in for the first time, you will need to reset your password. When you are purchasing tickets, you will need to enter your personalized Etix VIP Member code, which was emailed to you by boxoffice@musicboxcle.com. You will enter your code as you log in, Etix will recognize you, and all your tickets will already be in your account.

Will I receive a new membership card with my new code on it?

Yes! We have ordered the new cards, and we will mail them out during the month of March. So, watch your mail!

Do I need to add an Etix app to my phone like I did with AXS?

No, there is no app. When you purchase tickets online, or over the phone, you will be able to setup an account under your email address during the ticketing process, or you can check out as a guest. This is the same approach many shopping websites use these days. After you purchase your tickets, the system will automatically send the tickets to your email address. You can show that e-ticket to gain entry right from your phone when you arrive, or you can print the e-ticket and bring the copy with you. You can also easily forward individual tickets via email to the friends and family who are coming to join you at the show.

How do I view or access tickets I bought online?

Tickets will be emailed to you automatically after you make a purchase. Tickets selected for will call will be available at the Box Office on the day of the show when doors open. If you chose to setup an account, the tickets will also be in your account, which you can access either from the Music Box website or by clicking this link!

What if I forget my printed tickets at home?

Much like our current system, we can still print your ticket from the box office if you forget your physical ticket. Make sure to bring a valid source of identification.

Why won’t eTix recognize my username?

Etix will only recognize your username if you have tickets to an upcoming show. If you’ve bought tickets with us before but don’t have any tickets to a show in the future, you’ll need to create an account when next buying tickets.

More questions?

Call the Box Office at (216) 242-1250