Private Events

Reservations

All groups must reserve in advance to receive the group rates. Please make your reservation at least seven (14) business days in advance of the group’s arrival by contacting the Group Sales Manager Lexi via email at lexi@musicboxcle.com or phone at (216) 242-1250 X3. Reservations subject to availability. Standard group benefits are available to groups of 30 or more. Payment and guest count required at the time of final payment.

Final Payment

No deposit is required to hold your group’s reservation. Final payment is due fourteen (14) business days in advance of the group’s arrival. Headcount and meal selections are due fourteen (14) business days in advance of the group’s arrival. Based on availability, we will try to accommodate group headcount changes up to seven (7) business days in advance of the group’s arrival. Please note that this is due to the current supply chain issues we are facing.

Cancellation

The Music Box will provide a full refund for group cancellations only if the Group Tours Coordinator receives (and then confirms receipt of) written notice of the cancellation at least ten (10) business days prior to the group’s reserved tour date. The Music Box will not provide a partial refund for non-attendance or for written notices of cancellation received less than ten (10) days prior to a group’s reserved tour date.